You run the business. We run the IT.
Centraline takes complete responsibility for your technology: the infrastructure, the security, the continuity, and the people who answer when you call. Retain a named senior engineer, or hand the whole thing to us. Either way, one clear agreement, whether you are twenty people in one office or two thousand around the world.
Support is a queue.
Responsibility is different.
Most IT support is bought as a service desk: something breaks, a ticket is opened, and eventually somebody calls back. The arrangement holds until the day it matters.
We take responsibility instead. Your systems are watched continuously, maintained before faults surface, and understood in depth by the engineers who answer when you call. You notice the difference mostly as absence: fewer interruptions, fewer surprises, nothing to chase.
Two ways to work with us.
A named engineer, retained
One senior engineer who knows your business and answers by name, for well under the cost of employing one, with none of the recruitment, benefits or single-person risk. And unlike any solo hire, yours comes with a firm behind them: specialists to draw on, cover when they are away, and a second opinion always within reach.
Ask about a retainer →Fully managed
The complete arrangement this page describes. Full access to our team and our tooling, with whatever arises handled as part of the service, inside a scope agreed in writing. One fee, one team, and no clock running.
Request a proposal →Each engagement runs under a written agreement that sets out exactly what is included.
Hiring, retaining, or handing it over.
The comparison most firms are actually weighing, set out honestly.
The standard we work to.
Held on every engagement, at every size.
Watched, continuously
Every server, device and connection monitored day and night, with faults addressed as they emerge rather than reported the morning after.
Resolved before it reaches you
Most issues are corrected before anyone has felt them. The interruptions that never happen are the point of the service.
Answered by engineers
Calls come through to the people who actually run your systems. There is no first line, and nothing to explain twice.
Documented, in your name
Configurations, credentials and licences are recorded as we work, and they belong to you outright.
Planned, never sprung
Renewals, replacements and spending are set out well in advance, so budgets are agreed calmly and early.
Verified by Factor1
Our own security division independently checks the protection around you. Assurance comes built in, not bought separately.
What changes for you.
Interruptions become rare, then unusual. Most faults are corrected before they reach a user, and the few that surface are resolved quickly and explained plainly.
You always know where you stand: what you own, what it costs, and what is due to change. Decisions arrive prepared, with a recommendation attached.
Requests move. New starters are ready on their first morning, changes are scheduled around your calendar, and projects finish.
Everything with us,
in one place.
Every client gets Centraline Connect, the portal we built for working together. Projects, support cases, invoices and documents all live in it, kept current as we work, so you can see exactly where things stand at any hour, without asking anyone.
Signed in with passkeys or two-step verification. Included with every engagement.
No account managers.
Just the engineers.
You are looked after directly by senior engineers who know your systems personally, led by people who have spent their careers building environments most firms only read about. The team stays consistent, the knowledge stays current, and nothing important lives in a single head. You will see it in the small things: work anticipated before it is asked for, and finished beyond the usual standard, every time.
Your platform, or ours.
No IT team? We bring Tallin.
Fully managed runs on Tallin, the management framework we built for ourselves: our monitoring, our automation, and our documentation discipline, refined across every environment we run. You get the result, without needing to own any of the machinery.
Have an IT team? Your platform, your call.
Where you have people of your own, we can quote and run N-able N-sight, so your team shares the same view and keeps the keys. And if you already run an ITSM platform you would rather keep, we work inside that instead, with our depth behind your team either way.
Direct partnerships behind every name here. We quote it, we supply it and we configure it, so nothing is passed between suppliers and nothing waits on a third party.
When it has to hold, it holds.
Security, engineered in
Every endpoint defended with SentinelOne or Microsoft Defender, tuned rather than merely installed. Access is reviewed, the network edge is kept current, and Factor1 tests the whole from the attacker’s side.
Continuity, demonstrated
Backups are restored on a schedule to prove they work, and recovery is rehearsed rather than assumed. When an insurer or auditor asks difficult questions, the evidence already exists.
The right fit, at any size.
For the large organisation
Multiple sites, layered systems, an IT function of your own. We work alongside your people, add the depth, and stay accountable for the whole.
For the growing firm
Too important to run on goodwill, too lean to build a department. You get enterprise-grade engineering as a monthly service, sized for today and ready for next year.
For the firm that wants excellence
Nothing is broken and nothing is urgent. You simply want technology handled to a high standard by people you trust, and to think about it rarely. That is precisely the service.
One-off projects, to the same standard.
Plenty of firms come to us for one defined piece of work. It is scoped and priced on its own, delivered by the same senior engineers, and finishes cleanly, with everything documented and handed over.
Networks & access
A new firewall, a rebuilt network, or remote access that finally works from anywhere.
→Servers
Upgrades and rebuilds that bring Windows Server back into support, planned around your hours.
→Security
Hardening across what you already own, with Factor1 brought in to test it.
→Resilience
Backup and recovery designed properly, then proven with a real restore.
→Identity
Entra and Active Directory put in order: access mapped, tightened and written down.
→Migrations & moves
Cloud moves, office moves and mergers, delivered to a date that does not slip.
→The engineers responsible for your systems have built some of the largest environments in the field.
That depth, applied to a business your size, is the product.
From our highlighted engagements.
Intuitive. Talented.Beyond the standard, every time.
It is how we build, and it is why clients stay.
The commercial side, kept simple.
One monthly fee
Agreed before we begin, and held. Reviews are scheduled conversations, not letters that arrive at renewal.
A careful handover
We learn your systems, document them, and run alongside your current arrangement until the change is safe. Nothing is interrupted.
No lock-in, by design
Everything we build and record is yours. Clients remain by choice, which we consider the only acceptable reason.
If the business runs on it, we look after it.
Begin with
a conversation.
You’ll speak with a senior engineer, not a salesperson. Bring whatever questions you have. You’ll leave with considered answers and, if you want one, a clear proposal.
Prefer help without a contract? On-demand support →
SentinelOne, N-able, N-sight, Fortinet and Microsoft Defender are trademarks of their respective owners. Tallin is Centraline’s own management framework.
