Microsoft 365 that works for your people, and protects the business.
Email that arrives, collaboration your people actually use, devices under control, and security and compliance you can stand behind. Bring us a single problem, a defined project, or the whole of Microsoft 365 to run on your behalf. The standard is the same in every case: it runs reliably, without needing your constant attention.
Every organisation needs something different from it.
Some need their email reaching people again, or Teams brought back under control. Others are paying for security and compliance tools they have never switched on, or have a move to Microsoft 365 that stalled part-way. Many simply want the whole thing run for them, to a professional standard.
You decide how far it goes, from fixing the single issue that is costing you most to running the whole of Microsoft 365, and you work with senior engineers throughout, never a junior somewhere down a queue. You pay for what you need, and nothing beyond it.
The six Microsoft 365 services your people use every day.
Bring us all six, or just the one service that is letting you down.
Email that arrives, and fakes that don't
Your email, run on Microsoft Exchange Online. We set it up so messages reach the people you send them to, and emails forged in your name get blocked before they land. We also stop sensitive files leaving by mistake.
Files people can find, and can't leak
Your documents, kept in SharePoint and OneDrive. Quick to find, easy to share with the people who need them, and locked down so nothing sensitive walks out through a personal account.
Meetings and chats that just work
Microsoft Teams set up so meetings connect first time and you can still find an old conversation when you need it. People outside your business see only what you let them, and the list of teams stays tidy as it grows.
Where it pays to, Teams can take your phone calls too, replacing an old office phone system so the desk handsets and line rental can go.
A lost laptop isn't a disaster
Every laptop and phone, managed through Microsoft Intune. Each one set to the same safe standard, ready for a new starter within the hour, and wiped clean within minutes if it goes missing.
Attacks stopped before staff see them
Microsoft Defender watches for attacks aimed at your staff and stops most of them before anyone notices. When one does get through, there is one place to look into it and shut it down.
A straight answer on your records
Using Microsoft Purview, we make sure you are ready when a regulator, a court or a big client asks how you handle your records. Each one is kept for as long as the rules require, then cleared.
However you engage us, the approach is the same.
Run it in full.
Hand the whole of Microsoft 365 over and we operate it day to day: changes, new starters, security, and the Microsoft updates that arrive without notice. Your team is freed from it, with one named person answerable for the lot.
Resolve a specific problem.
Email that will not send, a Teams setup nobody owns, sign-in rules that lock out the wrong people. We fix the one thing cleanly, without bolting a bigger project onto it.
Establish it correctly, once.
A move to finish, a fresh Microsoft 365 account to build, or years of piecemeal changes to tidy up. Set up properly from the start, so it stays sound long after we step back.
Bring it to an auditable standard.
An audit, an insurer's assessment or a client's security review ahead of you. We close the gaps and provide the evidence, so you can answer with confidence when the review comes.
As much, or as little, as you require.
Keep your own team or support partner for day-to-day requests and bring us the decisions that shape Microsoft 365, or hand it over in full. We work to either model, and never charge you for what your own people already do well.
Keeps with your team
- First-line user tickets and helpdesk.
- Setting up, moving and closing user accounts.
- Getting a new starter's laptop ready to use.
- Day-to-day mailbox, Teams and SharePoint requests.
Comes to us
- Deciding who can sign in, from where, and with what proof.
- Setting the rules for how long files are kept and who may see them.
- Keeping sharing safe and the list of teams under control.
- Tuning your security and keeping the evidence an audit will want.
Tell us what is wrong. We will give you a straight assessment.
A senior engineer resolves what you need, and sets out plainly what else should be addressed soon.
Bring us your whole Microsoft 365 setup or a single issue. We deal with what we agree, flag anything that should be fixed within the month, and recommend only what you actually need. You get it in plain language, in order of priority.
- Scope
- Agreed with you on the first call.
- Deliverables
- The completed work, with a concise account of what we would address next and what can reasonably wait.
- Continuity
- The same senior lead stays involved, whether it is one job or the long term.
Microsoft 365 is exactly what Factor1 watches: identities, email and endpoints, around the clock.
Microsoft 365 is one piece. We look after the whole.
Under one agreement, the estate is watched, maintained and documented as a single thing, by the team behind this page.
…and everything between.
Tell us what you need from Microsoft 365.
A short conversation with the engineer who would lead the work. Whatever the matter, email that won't send, a setup that has sprawled out of control, a stalled move or an approaching audit, you will leave with a clear view of where we would begin. If it is not work for us, we will tell you who is better placed.
